Umbrella Fellas Online registered to Daydream Leisure Furniture Pty Ltd ABN 31 077 522 591 (“Umbrella Fellas Online”, “we”, “us”, “our”) is an online retailer of consumer goods with a physical warehouse at Cnr Main Drive & Nicklin Way Warana 4575 Qld Australia. Umbrella Fellas Online is a branch to its parent/holding company Daydream Leisure Furniture Pty Ltd. Personal information gathered by Umbrella Fellas Online is securely stored in Daydream Leisure Furniture’s database and Umbrella Fellas WooCommerce database. Invoices and correspondence will be issued by Umbrella Fellas and/or a combination of Umbrella Fellas and Daydream Leisure Furniture.
We understand the importance of, and are committed to, protecting your personal information. This Privacy Policy explains how we manage your personal information, including our obligations and your rights in respect of our dealings with your personal information.
This Privacy Policy sets out Umbrella Fella’s Online commitment to protecting the privacy of our website users’ personal information that is collected through our website www.umbrellafellas.com.au
If you have provided us with personal information this indicates that you have had sufficient opportunity to read and accept this Privacy Policy.
We will only collect personal information about you when you provide it to us by submitting a form on our website.
The type of personal information we may collect can include (but is not limited to), your name, postal address, email address, phone numbers and billing information. Please note that we do not store credit card information, Credit card information is encrypted before transmission and is not stored by us on our servers. In the event a credit card is provided to Umbrella Fellas Online over the telephone we destroy this credit card information by shredding when the transaction is complete.
Where you do not wish to provide us with your personal information, we may not be able to provide you with the requested goods or services.
As a general rule Umbrella Fellas Online only processes personal information for purposes that would be considered relevant and reasonable in the circumstances. Umbrella Fellas Online will only collect information that is necessary for the purposes as described in this Privacy Policy, or other purposes specifically communicated to you. Umbrella Fellas Online uses fair and lawful methods to collect personal information.
Umbrella Fellas Online collects, holds, uses and discloses personal information to:
a) Provide you with our goods and services;
b) Manage and administer those goods and services, including account opening procedures;
c) Communicate with you, including (but not limited to), emailing you tax invoices, dispatch and tracking information, returns and exchange authorisations;
d) Comply with its legal and regulatory obligations; and
e) Maintenance and management of Product Warranties
f) Otherwise to manage Umbrella Fellas Online business.
Some of the primary purposes for which we use and disclose personal information include:
a) Maintaining customer records;
b) Delivery and supply of goods and services;
c) Account keeping and invoicing;
d) Locating and/or retrieving our goods; and
e) Administering our accounts with you.
We may also use and disclose your personal information we collect for a secondary purpose. A secondary purpose is one which is related to the primary purpose of collection. Some of the secondary purposes for which may collect your personal information include:
a) Marketing our goods and services to you including information about Special Offers we may have or new products we think you may be interested in;
b) Goods and services development;
c) To any third-party, person or entity we engage in relation to the primary and secondary purposes;
d) Customer and market research;
e) To keep you informed of any changes to our business, goods and services or other offerings that may be of interest to you; and
f) Disclosure to any person you have consented to or which we are authorised or required by law.
We will not use or disclose your personal information for any other purpose unless you have consented to that use or disclosure.
Access: You are entitled to request details of personal information that we hold about you as set out in the Privacy Act 1988.
At Umbrella Fellas Online, your personal information is treated with the greatest of care. Umbrella Fellas Online maintains appropriate security for its offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure, or modification of personal information.
Umbrella Fellas Online does not collect sensitive information.
Online purchases are conducted using secure 256 bit Encryption of sensitive credit card information. We use a 3rd Party, being either our Credit Card Merchant, ANZ, to process online transactions and do not record your credit card details. I f, however, you choose to set up an account on the Umbrella Fellas Online website to make future transactions quicker, your details will be encrypted and stored on our secure server. You can update or delete these details at any time.
When taking orders over the telephone you may provide us with a credit card number to complete your purchase. After the transaction is complete, we destroy the record of the credit card number by shredding.
Like most business’s, marketing is important to Umbrella Fellas Online and its parent company Daydream Leisure Furniture continued success. We believe we have a unique range of products and services that we provide to customers at a high standard. We therefore like to stay in touch with customers and let them know about new opportunities. We may provide you with information about new products, services and promotions.
You may opt out at any time if you no longer wish to receive commercial messages from us.
All our newsletters contain a link to unsubscribe. You will not receive newsletters from us again if you choose to unsubscribe. You also have the option of emailing at sales@umbrellafellas.com.au and a member of our Customer Service Team will unsubscribe you if you provide them with the email address that is subscribed. To make our emails more relevant and useful to you, our servers may receive a confirmation when you open an email from us. You can also make this request by contacting our General Manager.
You will be included in our email newsletter mailing list (which includes special offers, competitions, new product arrival alerts and other communication related to our services or the products we offer) if you subscribe to our newsletter or if you make a purchase from us or have requested that we notify you of an items expected arrival and we expect to receive other items that are similar or complementary or if you make an inquiry with us.
To unsubscribe from our email database, or opt out of communications, please contact us at the details below.
Our websites are not set up to track, collect or distribute personal information not entered by visitors. However, our site may log certain kinds of non-identifying site usage data, such as the number of hits and visits to our sites. This information is used for internal purposes by technical support staff to provide better services to the public and may also be provided to others.
You may contact us to request access to the personal information that we hold about you and/or to make corrections to that information, at any time. On the rare occasions when we refuse access, we will provide you with a written notice stating our reasons for refusing access.
Umbrella Fellas Online is not obliged to correct any of your personal information if it does not agree that it requires correction and may refuse to do so. If Umbrella Fellas Online refuses a correction request, we will provide you with a written notice stating our reasons for refusing.
If you have any questions, concerns or complaints about this Privacy Policy, or how we handle your personal information, please email us. Once a complaint has been lodged, we will respond to you as soon as possible.
You may also lodge a complaint with the Office of the Australian Information Commissioner by telephone: 1300 363 992 or email: enquiries@oaic.gov.au.
We reserve the right to change the terms of this Privacy Policy from time to time, without notice to you. An up-to-date copy of our Privacy Policy is available on our website.
We are committed to ensuring that the information you provide to us is secure.
For any questions, please contact us at:
Email: sales@umbrellafellas.com.au
Umbrella Fellas Online registered to Daydream Leisure Furniture Pty Ltd
ABN: 31 077 522 591
DISCLAIMER
This is the official website of Umbrella Fellas Online. Prices mentioned are subject to change without notice. The logos and images used on this website are the exclusive property of Umbrella Fellas Online and Daydream Leisure Furniture Pty Ltd and are protected under applicable copyright laws. While Umbrella Fellas Online strives to provide accurate and up-to-date information on this website, errors or omissions may occur. By using our website, you agree to our Terms and by providing us with your information you are agreeing to our Privacy Policy.
